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Terms and Conditions

Our Terms and Conditions

By using our services, you are confirming that you have read and understood and agree to be legally bound by these Terms and Conditions. By accepting these terms you, therefore, enter into a contract with us for the provision of the Services described below. 

These terms apply to you (“the Account Holder”) and your use of our website, any associated apps and services delivered by us, MYMED DIRECT LIMITED, a company incorporated in England and Wales under company number 06827681 whose registered office is Mymed House 1st Floor, 95 – 97 Johnston Street, Blackburn, Lancashire, BB2 1HY (“we”/“us”/“our”), as described below (“Service”).

We operate an NHS distance selling pharmacy at Mymed House 1st Floor, 95 – 97 Johnston Street, Blackburn, Lancashire, BB2 1HY(the “Pharmacy”, “we” or “us”). The Pharmacy is registered with the General Pharmaceutical Council as MYMED DIRECT LIMITED with registration number 1103624. The superintendent pharmacist is [name].

We may use companies such as Royal Mail or couriers to deliver your prescriptions and in places below these other parties are referred to as “Partners”.

Changes to our Terms and Conditions

We reserve the right to make reasonable modifications to these terms at any time without notice by posting the changes on this page. You agree that we will treat Your continued use of the Site as acceptance of these terms as may be amended from time to time.

Electronic Prescription Service Sign Up and Actions

By using our Pharmacy you agree to nominate our pharmacy at time of sign up as your NHS EPS pharmacy. This means that all of your NHS prescriptions issued electronically will automatically be sent to our pharmacy. You also agree that, at the point of you placing orders for medication, we will automatically check your nomination status with NHS records and re-nominate you to our pharmacy if necessary. In addition, we will also verify your registered GP practice and automatically update your account, as required. This is necessary to ensure your orders always reach the correct GP practice. If at any point you want to remove your nomination, please contact us and we will action within two working days.

Urgent Deliveries

We recognise that there may be times when you cannot wait for delivery from us and in these circumstances we may be able to transfer your prescription to your nearest high street pharmacy, provided you give consent for us to do so.

How does our service work?

We are an NHS distance selling pharmacy. This means we do not provide services to you face to face, but we can use technology to allow you to contact us or to speak to use via live video link. Once you nominate us, your prescriptions are sent to us electronically and we deliver them to you via the most appropriate method. We will keep you updated about the progress of your prescription and the expected delivery time.

We will not be able to dispense medication unless we are in possession of a valid prescription (either electronic or paper).

You agree that the pharmacist or pharmacist technician responsible for your order can access your NHS Summary Care Record if clinical and/or safety information is needed deemed appropriate to improve your care. 

We do not take responsibility for paper prescriptions sent to us that become lost in the mail.

Who is responsible for what?

You are responsible for complying with these Terms. Please see the section below “What are my obligations?” for further details.

The Pharmacy: We are responsible for ensuring that your prescriptions are dispensed correctly and in accordance with General Pharmaceutical Council standards and guidelines, our NHS Terms of Service (where applicable) and these Terms. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. The material displayed on our site (which includes the blog on the site) is provided without any guarantees, conditions or warranties as to its accuracy.

You have certain legal rights. Nothing in these Terms is intended to affect these legal rights or other rights to which you may also be entitled. You should always seek independent legal advice if you are in any way unsure about your legal rights or our obligations to you.

If we breach these terms then we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach. Losses are foreseeable where they could be contemplated by you as relevant at the time of entering these Terms. We do not accept liability for matters outside of our control, such as acts of terror or act of God.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • Your use of, or inability to use, our site; or
  • Your use of or reliance on any content displayed on our site.

In particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

Please note that we only provide our site for use by patients accessing NHS services. You agree not to use our site for any commercial or business purposes.

What do you have to do?

Our site and any services provided via the site will be in English and it will be your responsibility to ensure that you fully understand the information and advice on our site.

You, the Account Holder, are responsible for the information you provide to us about yourself, your GP and your medication; and any information given on behalf of someone else as their proxy.

You confirm that all information provided to us is and remains accurate.

If you do not provide accurate information you could be putting yourself or the person you are managing medication for at serious risk.

You are responsible for checking and taking any medication correctly. You must check the spelling and dosage information and follow the clinical directions provided with all medication. You should review the patient information leaflet provided with the medication. If at any point the information that appears on The Pharmacy contradicts the information provided by your GP please contact us immediately. You agree that the information provided by your GP and in the patient information leaflet take precedence over any information provided by The Pharmacy.

You confirm that you are requesting medications for your own personal use only or the use of someone you are acting as a proxy for. Medications should never be shared with any other person.

You agree to keep your The Pharmacy login details confidential and not to share them with any other person.

If you are exempt from paying the prescription charge, you agree that you are legally responsible for ensuring that your exemption reason is correct, up-to-date, and maintained; this responsibility extends to any other people that are listed on your account. You agree not to use any Service provided by us for any unlawful purpose, including requesting medications which have not been prescribed to you or the person you are managing medication for by a registered healthcare professional.

If you opt to have medication delivered, you agree to ensure that it is safe for items to be put through the letterbox of your chosen delivery address, particularly with regards to safeguarding children or pets.

If you do not pay for your medication, you will be required to declare your exemption status and provide appropriate supporting evidence may be needed. Supplying false information (including failing to notify us when your exemption expires) constitutes fraud, for which you may be prosecuted and/or fined.

Unwanted Medication

Once dispensed, you will be unable to cancel the order, return the medication or receive a refund. Any unwanted medicines must be disposed of by returning the medication to our pharmacy (contact us for details of returning medication to the pharmacy as you cannot do this in person) or to any other pharmacy.

When will I receive my medication?

When you receive your medication will depend on the nature of the medication we are dispensing for you, the receipt of a valid prescription, the availability of stock and the delivery method used.

We will contact you with an estimated delivery date / time and will always do our best to deliver to you as soon as we can. Given the nature of the service we provide you should contact us if you have any concerns about the timing of delivery, but we aim to have your medication to you within 48 hours or receiving a valid prescription.

What laws apply and what rights do I have to make a complaint?

These Terms are governed by the laws of England and Wales and any dispute, question or remedy shall be determined exclusively by the courts of England and Wales. These Terms are only available in the English language. If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply. If you wish to make a complaint, you can contact us as set out below and you can also contact NHS England to make a complaint about our service and / or the General Pharmaceutical Council – which acts as the regulator of all pharmacies in England.

How can I contact you?